Contact Us

Use the form on the right to contact us.

 

9/2 Couper St
Edinburgh, EH6 6HH

07875287320

Lampshade Design Studio creates handmade Lampshades and Cushions.

Returns | Terms & Conditions

Returns & Exchanges

If for some reason you change your mind, please let me know as soon as possible by email. Up until 7 working days from the day after you receive your order. THIS DOES NOT APPLY TO BESPOKE ORDERS.

If you notify me before dispatch I will gladly process a full refund. If already dispatched I will be unable to process a refund until the item(s) have been returned to me. Once received I will process a refund for the cost of the item(s) but I will not be able to reimburse the cost of postage paid.

You have a duty to take reasonable care of the item(s) and will be liable for damage to them until I receive them back.
I also recommend that you use a trackable service and that you retain proof of sending, in case of a dispute.
 
If in the unlikely event an Item arrives damaged, please let me know as soon as possible by email, including photographic proof to pam@lampshadedesigstudio.co.uk and if I'm able, I will send a replacement to you as soon as possible.

If I'm unable to replace the item then I can offer an exchange or refund. A postage refund will only be
given in the instance of incorrect, damaged or faulty goods. 


Images and Designs are Copyright 2015 and Intellectual Property of Lampshade Design Studio and must not be reproduced without permission. Please email enquiries@lampshadedesignstudio.co.uk  
 
Colours may vary from monitor to monitor, with that, samples are available on request using the contact form.